If there is an issue with VIDA, help must be obtained in the following order:

1. VIDA Help documents, available at:

   • Dealer Development Platform (applies to dealers):

     https://ddp.volvocars.biz

   • Workshop Support Guide (applies to independent operators):

     http://workshopsupportguide.volvocars.biz

2. Local VIDA Administrator

3. Support at local sales companies