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Using state of health information

 

This procedure explains how to use information from a state of health package to add CSC when creating a work list. The precondition of this procedure is that a customer with a Sensus cloud connected vehicle has sent you a state of health package.

  1. Go to the Appointments tab.

  2. Select the customer by VIN or name from the list of appointments.

  3. ð

    The View Details window is opened.

  4. Select Vehicle Details à State Of Health.

  5. ð

    IHU and TEM data sent when the workshop appointment was initiated are presented here.

  6. Scroll down to see the DTCs attached in the state of health package. Note the DTCs.

  7. Close the View Details window and select the customer's vehicle from the list on the Appointments page by clicking the Select button.

  8. ð

    The vehicle is assigned its own tab and Planning à Work List is displayed.

  9. Click Create List.

  10. ð

    A pop-up is shown.

  11. Select to create a work list and give the list a name.

  12. Click Create.

  13. From the left-hand menu panel, select Customer Symptom Codes.

  14. Scroll the Component/Function list to find the CSC that you are looking for. Use the information from the state of health package. To see this information again, click the vehicle's VIN in the vehicle information bar.

  15. Select a CSC and click the Add to List button.

  16. ð

    The CSC is added to your work list.