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Claim Types

Even though Volvo Cars imposes the highest quality standards, both on ourselves and our suppliers, unforeseen product quality issues can occur. After a careful review of all implications on safety and customer satisfaction, including legal considerations, Volvo Cars will advise all relevant markets of the necessary remedial action. This is done through claim types (claims). Another commonly used expression for claim types is Quality Bulletins (QBs).

VIDA provides information on available claim types on each vehicle. Claim types are retrieved from a central warranty system and can be of many different types, e.g. service actions and recalls. Once you select Claim Types in the left-hand menu panel under the Planning tab, claim types are presented in one of the following ways:

 
Fig. 47: Active Claims pop-up in front of other claims list

A pop-up window (1) is shown if there are any active claims for the current vehicle. If there are no active claims you will not see this pop-up window but if there are any other claims, these will be presented on the actual page (2). See the sections below for additional information.

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Quality Bulletins (QB)