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Main processes (D2 and GGD)

 

This chapter explains the main processes of three main types of workshop booking requests in VIDA. Two of these are initiated by vehicle and one by customer.

Note

Note

These processes cover D2 and GGD protocol-based vehicles.

Request type

Explanation

Maintenance service requests

Regular requests initiated by vehicle when service is needed.

Repair requests

Requests initiated by vehicle when certain warnings are active and repair is needed.

Manual requests

Requests initiated by customer via vehicle or My Volvo ownership website.

The procedures below outline typical processes for the three request types:

The procedures take both the actions that need to be taken at the workshop and by the customer in to consideration to provide a complete picture of the workflow. Actions taken at the workshop are highlighted in bold.

Note

Note

Workshop booking requests initiated by vehicle are only possible with Sensus cloud connected vehicles. The customer needs to accept these requests before they are sent to the dealer.

In addition to using the Workshop Appointment Management requests, customers are always free to call the dealer to book a workshop appointment. In these cases the dealer confirms the agreed appointment date and time on behalf of the customer by using the appointments functionalities in VIDA. For further information, see scenario 3 in the Walkthroughs (D2 and GGD) article.