Report using email

If you do not have a connection between TIE and VIDA, or are not authorised to access TIE, the only option available is to report a problem by using email. The report should in such case only be sent to an already established support contact.

Fig. 260: Report using email

The following fields are available:

Field	Explanation
To	Enter the recipient's email address (your already established support contact).
Subject	Enter subject of the error report, maximum 50 characters.
Attach log files	Select log files to attach.
Message	Enter message to describe the problem, maximum 500 characters.

Note

All fields are mandatory.

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Reporting an error