Note
An email will be sent to the workshop's service manager/department in case a booking request has not been picked up and processed from the list within 24 hours (configurable per market).
This list is accessed by clicking the tab. The list is important for the workshop to always keep track of. It displays all customers/vehicles you must attend to as fast as possible in order not to disappoint or even loose a customer. If the workshop is late with a workshop booking request, the customer/vehicle will be transferred to the list and an email will be sent to the workshop's service manager/department for escalation.
The page is divided into two main sections:
A detailed description of each section is available below.
1. List of appointments
This list contains the following:
-
Workshop booking requests from customers.
-
Workshop booking proposals that are accepted by customers.
-
Overdue inquiries and proposals without customers' acknowledgement.
-
Pre-booked appointments when they automatically shift from status Pre-booked to Requested.
-
Workshop bookings that are cancelled, declined or withdrawn by customers. All three of these are shown with status Cancelled.
The workshop booking requests are sorted on time to due, i.e. the most urgent request will be shown on top of the list.
Note
The list is structured in the following columns:
|
Column |
Description |
|---|---|
|
Appointment ID |
Appointment's six digit ID number. Click this number to handle and view details of the appointment. Notification icons are displayed in this column. For a list with explanations on all notifications that may appear, see Appointments. |
|
Customer Name |
Name of the vehicle's primary driver, registered driver or owner. View customer details by clicking a customer name. A customer can occur on more than one row if the customer has made multiple requests. The |
|
VIN |
VIN of the vehicle. By clicking a VIN, the vehicle details are opened in a new window. |
|
Model |
Model of the vehicle. |
|
Year |
Model year of the vehicle. |
|
Mileage |
Mileage (km/miles) of the vehicle when the workshop booking request was made. This information is sent by the vehicle (State Of Health data) or is manually entered by the customer at My Volvo ownership website. The unit km or miles is used based on market configuration. |
|
Status |
For further information, see Appointments. |
|
Time To Due |
Time until the workshop booking request is due (2 days after request has been sent by customer). If an appointment is escalated (not responded to in agreed time limit), the value in the Time To Due column is highlighted in red. In such a case, the customer/vehicle also appears in the Escalated list. |
|
User Name |
CDSID of the user who last updated the appointment. |
|
button |
When clicking the button, a vehicle tab for the selected vehicle is opened and you are directed to the List repository view under the tab. |
icon represents workshop customers in 2. Fine-tune vehicle
Once you click a row in the Actions list, the VIN and other vehicle profile parameters are automatically populated in the Fine-tune Vehicle drop-down menus. From here it is possible to fine-tune the profile before you select the vehicle to open the tab.
Note
Note
It is not possible to change vehicles' model or year here. These are fixed and linked with the VIN.
It is possible to send the vehicle profile to the DMS by clicking the button (not applicable for all DMS).
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Workshop Appointment Management